Refund & Returns Policy – TrendUpCiteino

📍 Address: 341 E Saunders Rd, Dothan, Alabama
📞 Phone Number: (334) 792-0737
✉️ Email: info@trendsetciteino.com

Effective Date: March 7, 2025

At TrendUpCiteino, we aim to provide high-quality, innovative musical accessories that meet our customers’ expectations. If you are not satisfied with your purchase, we offer a 30-day return and refund policy to ensure customer satisfaction.

1. Return & Refund Eligibility

You can return an item if:

• It is within 30 days of receipt.
• It is unused, in its original packaging, and in a resellable condition.
• You provide a proof of purchase (receipt or order confirmation).

2. Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Custom-made accessories (engraved or personalized products).
• Items marked as final sale.
• Products that are damaged due to misuse or improper handling.

3. Refund Process

• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable, unless the product was defective or incorrect.

4. Exchanges & Replacements

• If you received a damaged, incorrect, or defective product, we will send you a replacement free of charge.
• You must report any defective or incorrect items within 7 days of delivery.

5. How to Request a Return

To initiate a return, please email info@trendsetciteino.com with:
✅ Your order number
✅ Reason for the return
✅ Photos of the item (if defective or incorrect)

We will provide further instructions on the return process. If you need assistance, feel free to contact us.

By purchasing from TrendSetCiteino, you agree to the terms outlined in this Refund and Returns Policy. We strive to ensure your satisfaction with every musical instrument purchase and appreciate your understanding of our process.